Emergency Services

In the event of accident, fire or vandalism, AAA will tow the vehicle to an open, licensed repair facility or a residence.

Any additional towing costs incurred under these conditions -- which might include storage, additional personnel, mileage, or special equipment beyond that allowed by the membership -- are the responsibility of the member and are not refundable by AAA.

The service truck that responds to an emergency road service request will boost the battery or make minor mechanical adjustments, if permitted by the vehicle's manufacturer, to return the disabled vehicle to operating condition. This service does not include parts replacement. If the vehicle cannot be started, towing will be offered for eligible vehicles.

In greater metropolitan areas, AAA provides mobile battery service. This efficient service comes to your home, business or other convenient location to test, jump-start or, if you choose, replace your battery on the spot with a AAA-branded battery at a member-discounted price. When calling for service, AAA’s customer service representatives will be able to advise whether this service is available at the desired location. Mobile battery service calls involving the purchase of a AAA battery or the warranty replacement of a AAA battery, do not count toward the four (4) ERS calls provided per membership year.

Towing service is provided to eligible vehicles that cannot be started or driven safely under the vehicle's own power. Service is contingent upon the use of ordinary automobile service equipment, such as that available to AAA and contract facilities.

Classic/Basic members may have their vehicle towed at AAA's expense from the point of breakdown back to the AAA station answering the call or to any open repair facility within a five-mile radius from the point of breakdown. Members may have their vehicle towed beyond normal towing limits at their own expense, depending on availability of personnel and equipment.

Any towing mileage beyond normal towing limits is payable directly to the service person responding to the request for service.

Charges incurred for towing equipment that is requested by the member but not required or recommended by a vehicle manufacturer are the responsibility of the member and are not refundable by AAA.

If the eligible vehicle's spare tire is inflated and serviceable, we will replace the flat tire with the spare. If an eligible vehicle does not have an inflatable spare tire, we will tow the vehicle to a repair facility or residence.

If a member runs out of fuel, we will deliver an emergency supply of fuel (if it is available) to enable the member to reach the nearest source of fuel unless delivery is prohibited by law or the contractor's insurance.

Classic members are charged current pump prices for the fuel; there is no additional fuel charge for Plus and Premier members. Specific brands, quantities or octane ratings are not guaranteed. If fuel is not available, the towing provision below will apply for eligible vehicles.

We will dispatch a locksmith who will try to gain entrance into eligible vehicles in order to retrieve the ignition key. Locksmith service and the making of keys, if required to make the vehicle drivable, is limited by the level of Membership. This service does not apply to locking gas caps or anti-theft devices.

Eligible vehicles will be winched when they can be safely reached from a public highway, road, thoroughfare, driveway or parking lot. If extra service personnel or equipment are required, any associated costs are payable by the member.

AAA does not provide winching service for vehicles stuck in driveways or streets due to ice and snow. (Please refer to Terms and Conditions for more information.)

AAA provides bicycle service to all membership levels. Bicycle transportation is provided to the member and their bicycle and service is counted towards your four roadside assistance service calls per member, per membership year. Bicycle coverage applies to any eligible bicycle you are riding at the time the bicycle becomes disabled. Simply present your valid AAA card at the time of service.

Please read our Emergency Road Service Terms and Conditions.