Credit Card

Contact Info

Credit Card

AAA Member Rewards Visa® Credit Card Contact Information

If you have a question about your account, account managers are ready to assist you. For faster service, please have your full account number available before calling Customer Service.

You can access your account information online using Net Access online banking service.

Customer Service 

Call toll-free in the U.S. 1-800-807-3068, 24 hours a day, 7 days a week
From locations outside the U.S. Bermuda: 1-800-932-6262
France: 0800-902111
Germany: 0130-81-2195
Spain: 900-98-1272
Switzerland: 0800-89-3297
United Kingdom: 0-800-89-6870
Other (call collect): 1-302-738-5719
TDD/TTY for the hearing-impaired 1-800-346-3178
Para servicio en espaƱol 1-800-778-6262
To report your card Lost or Stolen 1-800-807-3068, 24 hours a day, 7 days a week

Make a Payment

Payments are processed daily Monday-Saturday and are posted within 24 hours of receipt. If making a payment by mail, be sure to allow up to 7 business days for your payment to be received and posted to your account.

Up-to-Date Payments BankCard Services
P.O. Box 15019
Wilmington, DE 19850-5019
Late Payments BankCard Services
P.O. Box 15137
Wilmington, DE 19850-5137
Overnight Delivery BankCard Services
Attn: Payment Processing
1000 Samoset Drive
Wilmington, DE 19884-2332
Wire Transfer ABA#: 031100160
BankCard Services
Western Union BankCard Services
City Code: Clark, DE
We receive Western Union transfers at 8 a.m. (Eastern Time) Monday-Saturday. Payments are posted the same day as received.
Pay-by-Phone 1-888-339-6262
Remember to have your check number, bank routing number (ABA) and checking account number ready when you call. Payments received by 8 a.m. (Eastern Time) Monday-Saturday will be posted the same day.
Payment Center Visit the Payment Center and schedule a payment to post in as little as 2 business days. Payments scheduled prior to 1 p.m. (Eastern Time) will post the next business day.

Online Disputes

If you have questions about Customer Service, delivery, or the return of something you purchased, you need to contact the company from which you made the purchase. You should allow 30 days from the date the company receives a return for the credit to be applied to your account. Many purchase agreements specifically exculde shipping and handling on returns, so you may find that your refund does not include shipping and handling.

You may be able to submit your dispute form online. After you log in and select your account, go to the Account Services tab to access our secure online dispute form.
You may write to us about your dispute. Complete a copy of the form on the back of your statement and mail it to: Billing Inquiries
P.O. Box 15026
Wilmington, DE 19850-5026
(Please note: This is different from your payment address)
You may call us about your dispute:
Merchant Charges: 1-866-877-0244, Monday - Thursday
from 8 a.m. to 9 p.m. or Friday 8 a.m. to 7 p.m. (Eastern Time)
Three or More Unauthorized Charges: 1-800-807-3068, 24 hours a day, 7 days a week
Payments and Bank Charges: 1-800-807-3068, 24 hours a day, 7 days a week
TDD/TYY for the hearing impaired: 1-800-346-3178
Please do not include correspondence with your payment.

Billing Disputes and Written Account Inquiries

Billing rights are preserved through written inquiries only. If you have a billing inquiry or dispute, complete a copy of the form on the back of your statement and mail it to the address below. Please do not include correspondence with your payment. If you have questions about Customer Service, delivery, or the return of something you bought, you need to contact the company from whom you made the purchase, not BankCard Services. You should allow 30 days from the date the company receives a return for the credit to be processed on your account. Many purchase agreements specifically exclude shipping and handling on returns, so you may find that your refund does not include shipping and handling. 

For other inquiries, call our Customer Service phone number above or write to us at:

BankCard Services
P.O. Box 15720
Wilmington, DE 19850-5720

You can access your account information online using Net Access online banking service.

Foreign Currency

For convenience and security, visit a AAA store and purchase foreign currency before you travel.


AAA Deposit Accounts

Member only rates on select CD terms only. No minimum deposit to open an account.