Explore the Pacific Northwest

AAA Hotel and Restaurant Inspector

Explore the Pacific Northwest

Inspector 31 Shares Tips on Travel and the  AAA Diamond Rating Process

Anonymous AAA inspector

Meet Inspector 31. This year, he’ll evaluate about 650 lodging properties and another 250 or so restaurants across the Northwest for quality, comfort, cleanliness, service, security and other criteria, assigning a AAA Diamond rating (from one to five) to reflect the caliber of each qualifying establishment. He is part of team of anonymous men and women who assess more than 27,000 hotels and 31,000 restaurants across the United States, Canada, Mexico and the Caribbean each year to help members make informed decisions on where to stay and dine. Here’s what he told us about the AAA Diamond Rating Process.

How does one become an inspector?
Each of our full-time inspectors is professionally trained and typically has prior hospitality experience, whether it's in hotels or restaurants. I earned a degree in hospitality and worked in a hotel. After that, I was an anonymous shopper for a consulting company, before I came to work for AAA. It's a lot of work, but it's a dream job.

Do the hotels or restaurants know you're coming?
It's anonymous in that our inspections are not scheduled. I've been doing this in the Northwest for about 20 years, so, if I walk in the door, there's a 50-50 chance someone knows who I am. As far as scheduling, no, they don’t know we are coming. When we walk into a hotel or restaurant, we want to experience what the member is experiencing.

Do you wear white gloves?
No [laughs]. I have my checklist on my tablet. We typically inspect four or five rooms, on different floors or in different parts of a hotel. I start at one wall and literally walk around the entire room, touching everything, looking behind the furniture, opening all the drawers and all that type of stuff. We also check the public areas, anything a guest can access.

Anonymous AAA inspector with tablet

What does an FYI [For Your Information] designation denote?
The designation identifies properties that are notable and offer potential value but have not been inspected or Diamond rated. These are often historic properties that can’t meet our basic listings criteria. Sometimes the doors can't accommodate the series of locks that we look for in newer hotels, or they may not have the viewports. A lot of them, such as Lake Crescent Lodge in Olympic National Park, are in national parks and rural areas. We know members are going to these places, so we say, “For your information, here’s a great lodging that, while we can’t rate it, this is a place that you should know about.”

What else should AAA members know about Diamond rated hotels?
Unlike many rating providers, AAA excludes substandard properties. Only good options are AAA inspected and approved. The number of Diamonds lets travelers know what to expect. Sometimes a good night’s sleep or a simple meal is all a person needs. Other times, the facilities, ambiance and services are essential to the experience. Each additional Diamond indicates more elaborate surroundings and more attention from the service staff.

Even if your budget won’t allow you to stay in a Four Diamond or Five Diamond hotel, my recommendation is to keep these hotels in mind. There's nothing that says you can't go in for brunch, a drink in the lounge or a spa treatment. Some of the larger resort hotels offer day passes that allow you to access their pools and water features, or other amenities. It might cost $50 or more, but depending on the hotel, it could get you poolside service, towels or, maybe, access to a locker room.

Visit the online AAA Travel Guide to find Diamond Rated hotels and inns across the United States, Canada, Mexica and the Caribbean. See our article on The Herbfarm in Woodinville to learn more about Diamond rated restaurants across the Pacific Northwest, and here's where you can learn about Washington's newest Four Diamond lodging properties from our friends at Seattle Refined.

AAA Four Diamond Lodging

WASHINGTON
Airway Heights

Northern Quest Resort & Casino
Bellevue
Hotel Bellevue
Hyatt Regency Bellevue
The Westin Bellevue
W Bellevue
Cle Elum
Suncadia Resort
Kirkland
The Heathman Hotel
Woodmark Hotel & Still Spa
Marysville
Tulalip Resort Casino
Port Angeles
Colette's Bed & Breakfast
Sea Cliff Gardens Bed & Breakfast
Renton
Hyatt Regency Lake Washington at Seattle's Southport
Seattle
Fairmont Olympic Hotel
Four Seasons Hotel Seattle
Grand Hyatt Seattle
Hyatt Olive 8
Inn At The Market
Kimpton Alexis Hotel Seattle
Kimpton Hotel Monaco Seattle
Kimpton Hotel Vintage Seattle
Loews Hotel 1000
Motif Seattle
Pan Pacific Hotel Seattle
Renaissance Seattle Hotel
Sheraton Seattle Hotel
The Arctic Club Seattle–A DoubleTree by Hilton Hotel
The Edgewater
The Westin Seattle
W Seattle
Snoqualmie
Salish Lodge & Spa
Spokane
The Davenport Grand, Autograph Collection
The Davenport Tower, Autograph Collection
The Historic Davenport Hotel, Autograph Collection
Touchet
Cameo Heights Mansion Bed & Breakfast
Woodinville
Willows Lodge

IDAHO
Boise

Grove Hotel Boise
Inn at 500 Capitol
Coeur d’Alene
The Coeur d'Alene Resort
McCall
Shore Lodge
Sun Valley
Sun Valley Lodge & Sun Valley Inn

OREGON
Bend

The Oxford Hotel
Cannon Beach
Stephanie Inn
Depoe Bay
Whale Cove Inn
Eugene
Inn at the 5th
Gold Beach
Tu Tu' Tun Lodge
Newberg
The Allison Inn & Spa
Portland
Dossier Hotel
Kimpton Hotel Monaco Portland
Kimpton Hotel Vintage Portland
Kimpton RiverPlace Hotel
Sentinel
The Heathman Hotel
The Nines, A Luxury Collection Hotel
Sisters
FivePine Lodge & Spa
Sunriver
Sunriver Resort