Frequently Asked Questions

Membership

You can update your physical and email addresses and phone number in your online account. If you do not have an online account, you can create an online account with your membership number at registration.
Please give our Member Services team a call to assist with your name change at (800) 562-2582.
You may request a replacement membership card or print out a temporary card in your online account. If you do not have an online account, you can create an online account with your membership number at registration.
We’re sorry you are having issues logging into your online account. We continuously look for ways to improve the online experience for our members. If you tried the Forgot Password link and were unable to retrieve your account credentials, please call Member Services at (800) 562-2582 for assistance.

Associate memberships extend AAA Services to any household member residing at the same address or to any children away at school. Add an associate member by first logging into your account, and then selecting “Add an Associate” at the top of the page. If you do not have an online account, you can create an online account with your membership number at registration.

 

Associate members are covered for the duration of your membership year and can only be removed during the renewal period. When you complete your renewal online, you are given the option to also renew your associate member(s) for the new membership year.

We’re sorry for your loss. Member Services can assist you; please call (800) 562-2582.
If you are on an annual payment plan, you may opt into or out of auto-renewal within your online account.  The change will take effect with the start of your next membership year.
We hate to see you go but understand that there are life changes that call for you to cancel your membership and/or an associate member in your household. Our Member Services team can assist you; please call (800) 562-2582.
Please give our Member Services team a call to assist with your membership transfer at (800) 562-2582.

Have another question?

Roadside Assistance

The fastest way is to use our online request system, which is accessible on your smartphone, laptop, or tablet by typing: AAA.com/Service into your browser (and bookmark it for future use!). Or by using our free mobile app. You can also contact our call center at (800) 222-4357 to speak to a representative. 

Each cardholder is permitted up to four Roadside Assistance calls per Membership year. AAA Plus RV and AAA Premier RV memberships provide towing and winching for eligible trailers, motorhomes, and pickup trucks with campers to a licensed repair shop or the home address on file. For these vehicles, AAA will pay up to $500.00 per call with a maximum of $1000.00 total per household over the course of the membership year. 

 

For more information on roadside service, please consult the Terms and Conditions page.

There may be times when AAA ERS is not available and a member may need to obtain service from a provider not associated with AAA. If service is not available and the member has followed the procedures outlined in the terms and conditions page, the member may obtain service elsewhere, pay for it and submit the original itemized receipt to AAA within 120 days for reimbursement consideration.

 

AAA will reimburse the member up to the limits of the membership level at prevailing commercial rates for the region. If AAA ERS is available but is not requested or utilized through AAA and the procedures outlined in these terms and conditions, AAA will reimburse members at the prevailing contracted rate that AAA pays to its service providers, subject to the procedure set forth for Reimbursements.

 

When requesting reimbursement for ERS, please scan and email the original itemized receipt indicating the date and the type of service provided, along with the service reimbursement form, to reimbursement@aaawa.com. You will need to complete the Service Reimbursement Form to be considered for full or partial reimbursement.

Travel

To access the Maps and TourBooks® available to AAA members, you will need to log in to your account and place an order.

If you do not have an online account, you can create an online account with your membership number at registration.

AAA offers a variety of online resources and tools for trip planning. Visit https://wa.aaa.com/travel/plan-your-trip.html