Roadside Assistance FAQs

AAA Membership covers members, not vehicles. When you choose a Classic, Plus, or Premier Membership, that means we’ve got YOU covered — whether you’re a multi-car household or you frequently carpool with others.

All new members and their household members get Classic level roadside service for the first 5 days. After that, your selected membership level roadside service benefits apply.

You can get roadside assistance 24/7 in the USA and Canada based on your location and tier level.

Everyday Members do not have emergency roadside benefits.

Yes, we provide 24/7 service across U.S. and Canada.

Emergency Roadside Services typically arrive within an hour. However, actual response times may vary depending on factors such as weather, traffic conditions, and other unforeseen circumstances. To help keep members informed while they wait, we use a variety of technologies to provide updates on the status of their service.

Towing with us depends on your membership level. An Everyday Membership does not have emergency roadside benefits, a Classic Membership is up to 5 miles, Plus is up to 100 miles, and Premier is up to 200 miles. Compare all our tier options on our Membership page.

If service is not available through us, and the member has followed the guidelines on the Terms and Conditions page, the member may obtain service from a licensed emergency roadside service or tow provider, pay for it, and submit a legible copy of their receipt showing proof of payment and a breakdown of charges. Submissions must be sent within 90 days from the date of service for reimbursement consideration. Receipts must be in the AAA member’s name.

We will reimburse the member up to $500.00 for the cost of eligible emergency roadside services. If AAA ERS is available but is not requested or utilized through AAA and the procedures outlined in the Terms and Conditions, reimbursement will be subject to the prevailing contracted rate that AAA pays to its service providers.

Reimbursements can be submitted by email to reimbursement@aaawa.com. Please mark out any sensitive payment information such as credit card information, and submit your legible, itemized receipt and a completed Service Reimbursement Form using the above guidelines for consideration.

If your phone has no service but has SOS, you should be able to call 911 to reach local police authorities.

Members with an Apple iPhone 14 or later can use Apple’s Roadside Assistance via satellite, which allows them to text for help when they are outside of cellular or Wi-Fi coverage. At this time, we do not have partnerships with other cellphone carriers for similar services.

We will attempt to provide service during extreme weather when it is safe for service providers to operate. Providers must follow road closures and safety laws and be able to reach the vehicle safely. Service may be limited if conditions are dangerous.

Towing due only to bad weather, snow clearing, chain installation, or services requiring unsafe access are not covered. In addition to those conditions, our roadside services may not be equipped to tow personal vehicles with snowplows attached, deliver fluids to overheated vehicles, and we are not responsible for vehicles impounded due to extreme weather.

Here are some precautions you can take while waiting for assistance:

• Get your car as far away as possible from oncoming traffic
• Put your hazards on
• Have all passengers stay in the vehicle with doors locked
• Keep your phone handy

No, AAA Washington is a member organization, and we'd love to have you as a member. If you do not want to join, we can connect you to a service provider in your local area who can assist you with towing and winching services at current retail rates.

Mobile Battery Service allows our technicians to come to you to test, jump, and replace your battery, if needed. We offer this service to both our members and non-members alike throughout the USA and Canada.

Our Mobile Battery Service program utilizes state-of-the art technology to diagnose battery-related problems at the member’s breakdown location. This service includes a free starting and charging system evaluation, as well as the option to purchase and install a new AAA battery on scene.

For more details, visit our Battery Service page.

Replacement coverage not available in all areas.

Mobile Battery Service time varies. If your battery just needs to be tested and jumped, your service time will be shorter. If you require further diagnostic testing or a replacement battery, service time will be longer.

For more details, visit our Battery Service page.

Our Premier Membership offers a free 1-Day Hertz rental car in the event of a breakdown. Please visit our Hertz Emergency Breakdown page to learn more. If you have a Classic, Plus, or Premier membership, you also have access to AAA Discounts with Hertz, which can be access through AAA’s National Discounts & Rewards website.

Trip interruption is powered by Allianz and is an exclusive benefit for Premier/Premier RV members. This benefit provides members greater peace of mind when on trips of 100 driving miles or more from home. Premier/RV members can be reimbursed up to $1,500 for covered out-of-pocket expenses, including meals and accommodations; and/or substitute transportation to continue their trip if their trip is delayed due to:

• An accident
• Car theft
• Mechanical breakdown
• Unexpected illness or injury
• Natural disasters
• Severe weather

For more information about Trip Interruption Reimbursement, please visit our Allianz Driving Trip Interruption Reimbursement page.